Two unrelated incidents conspired to compel me to eventually make this intervention, which I have been planning forever. One was a personal experience a professional colleague shared with me, recently-a story that touches the heart, in a manner of speaking. After a recent event, he lamented, his Managing Director received a Google Alert barely an hour after, showing a report of the event by an online publication generously illustrated with photographs, but rather than compliment his effort, the boss derided and dismissed the report saying he would rather it appeared “on the front page of the prominent national dailies than be hidden in an obscure publication online.” Wow!read
Chido Nwakamah was still president of Public Relations Consultants Association of Nigeria (PRCAN) when we sat in my office at BlackHouse Media in 2014.
BHM, where I am CEO, was launching Nigeria’s first mobile application in the PR industry and Nwakanma attended with the association’s excos John Ehiguese, Muyiwa Akintunde, and others. As we demonstrated and tested the app, one question appeared consistent: how did we plan to get the right information, in a country where the PR market was shrouded in so much secrecy?
One year later, our industry has opened up a bit. A late 2014 survey gave us an idea of who is billing what. Journalists have more information about accounts’ movement and pitches. Many agencies are now providing campaign case studies on-the-go. The industry is opening up to international affiliation and collaboration and PR agencies here are beginning to use their own medicine.
But while that is happening, there appears to be a sustained assault on the industry. The perpetrators? Those whose job it is to protect and develop public relations; those who profit from the profession; those who deeply need the industry.
Some of these people know what they are doing. Others have no idea.
As I have noted repeatedly, the public relations industry has been at best disappointing. While many complain about everything there is to complain about, it is often my style to look at what we did wrong in the past 20 years. Top on the list is the fact that we did not embrace technology early. Information and communication technology has transformed the way humans interact. As public relations professionals, we should have been at the forefront of big data science, of social media, of location and habit mapping. We should have been the pioneers of digital marketing and experience design and brand story telling.
If you do not disrupt yourself, then you must get ready to be disrupted. It happened to the search industry, happened to media and photography. It has happened to computing and mobile messaging. It happened to advertising. And now, as the transportation and telecommunications industries face unprecedented disruptions, public relations itself is undergoing an assault by new ideas and tools. New technology has ensured that every industry today must innovate or die.
Newspapers are now playing catch up with blogs and websites. Telcos are being forced to rethink their business model because of obvious threats from Skype, Whatsapp, Facebook and co. Google built a global advertising business while ad giants were snoring. The Kardashians are launching bestselling apps and engaging millions of millenials without breaking a sweat. Taxi associations are grumbling as Uber makes a mess of tradition and reinvents an entire industry. Apple, which itself disrupted the music industry with the introduction of iTunes, was a late comer to the party as Spotify, Deezer and Soundcloud changed the way we consume music. Netflix? You know the story of the disruption that took down Blockbuster. You know of how Blogger and WordPress gave everyone the power to be online publishers and how that impacted traditional news brands. You know of how the Android OS caused a revolution that took down more than a few mobile phone companies.
As the global public relations industry faces the biggest threat in decades, many insiders are admitting that indeed, PR is Dead. Writing in his book of the same title, Robert Phillips, a former Edelman executive says, “PR has run out of options and has missed its moment to lead. It is in terminal decline. About to be overrun and overwhelmed by the age of data, PR today is to communications what analogue was to digital at the turn of the century.”
This was my exact position, when I met with staff of X3M Ideas, a Lagos communications group recently. My exact position when I addressed participants at the African Public Relations Association conference in 2014.
These admissions are not to nail the coffin on the profession and move on to something else. Rather it is information to help us understand what has happened so we can adapt and survive. We have since killed the press release. We are making measurement more scientific and using storytelling in better ways than ever. We are investing in data and tech and redefining the kind of talents that make up an agency.
In Africa, where the PR industry is hitherto traditional and conservative, dominated by press agentry, practitioners are dumping old habits and moving into the future. Many agencies are staffing web developers and programmers; designers and editors, as well as community managers and influencers. One Nigerian agency is employing psychologists while another has put out an advert for in-house comedian.
And those who matter have noticed. There’s a renewed client and employer trust, as evidenced by a 2014 PRCAN survey. There is a surge in the number of young undergraduates interested in working in PR, and an interesting increase in the number of foreign agencies interested in doing business here. In Nigeria, the country with Africa’s highest GDP, highest Internet penetration and highest population, at least two affiliations have been announced in the past six months. Burson-Marsteller has partnered with a leading Nigerian agency, CMC Connect while Fleishman Hillard only recently signed an affiliation with Mediacraft Associates LTD. Bell Pottinger has collaborated on project with BlackHouse Media while Edelman last week paid a working visit to Sesema PR in Lagos.
As the quality of service is improving and new ideas are helping the profession rebound, regulators Nigerian Institute of Public Relations (NIPR) and Public Relations Consultants Association of Nigeria (PRCAN) are working to step up industry governance, kick out quacks, provide resources for training and development, and ensure certified practitioners in public service achieve chartered status like their colleagues in accounting, human resources and medicine.
But I suspect recent happenings may make all the work of the past few years come to naught. Foreign agencies are opening shop in Nigeria without recourse to NIPR or PRCAN. Those who are not physically here are getting and executing briefs from their base in Europe and America. Public and Private organizations are patronizing PR staff and agencies not certified to practice by NIPR, nor accredited by PRCAN.
There is a good precedent in what Advertising Practitioners Council of Nigeria (APCON) and Advertising Agencies Association of Nigeria (AAAN) have done. No foreign agency can currently practice advertising in Nigeria without 75% local ownership. No advertising agency can do business without an AAAN membership certificate (registration fee is at least N750, 000).
The recently formed Experiential Marketers Association (EXMAN) is as we speak, setting up policies and procedures to sanitize and regulate their practice, hoping to curb falling standards and ensure a system that can help clients tell the difference between quacks and professionals.
Since our agency BHM was inducted into PRCAN on November 23, 2013, I have been part of several meetings where standards have been discussed. The association has spent time engaging with clients and employers, travelling round the world to see what is happening elsewhere, partnering with Holmes Report, ICCO, APRA, etc for training, data exchange and resources, while developing a masterclass programme that continues to receive praise.
NIPR was established in 1963, and chartered in 1990 by Decree No 16 to regulate the practice of public relations and monitor professional conducts through an established code of ethics and professional conduct regime. The law stipulates standard academic and professional qualifications for admission into the institute. A 22-man governing council elects the president every two years.
PRCAN was established by an NIPR byelaw of 1993. The association was also registered as a not-for-profit organization in 2007. Just like NIPR, PRCAN was set up to promote the professional practice of public relations in Nigeria.
As both organizations work to ensure that individuals and organizations that are not certified do not parade themselves as professionals, there has been a vehement attack on both bodies and their executives, by those – as I said earlier – who should be working to develop an industry from which they profit.
Having followed the discussions around NIPR and PRCAN’s letters to Guinness Nigeria and MTN requesting they do not work with non-accredited agencies, and having followed media reports on the matter, I am convinced the reputation of our entire industry is being dragged in the mire, by this unnecessary campaign. NIPR and PRCAN are not being unrealistic in their stand that having won PR accounts already; the agencies concerned must regularize their papers with the associations. The request, I am assured by PRCAN excos, is not for their contracts to be terminated, but for them to do what is appropriate and sort out relevant memberships. I do not think it is too much to ask from agencies actually working in public relations and representing clients who themselves mostly identify with relevant associations – be it NIPR or APCON or PRCAN.
To do otherwise, and instead embark on a war against NIPR and PRCAN is, to put it mildly, bite the finger that’s feeding you.
We have bigger battles to fight as an industry. It’s time to get together and put in the work required to guarantee our future. If we continue to put personal interests, ego, and sentiments ahead of the industry’s interest, it will remain impossible for us to build the kind of ecosystem that can ensure PR does not die a painful death.